Clinic News

Dear all,

Hooray for Spring! Hopefully, the sunnier and slightly warmer weather will coax our collective shoulders down from around our earlobes where they have been Wintering!

New Clinic Location

As most of you know, a few months ago my landlord requested that I find a new clinic space. The hunt is over! As of 8th November, the clinic will be at Stomping Ground Studios, 9 Stepney Street, Stepney, SA 5069. This space was founded in 2014 by former dancer and Pilates instructor, Rachel Kennedy. Various children’s dance classes are offered in the studios, while Rachel and colleagues lead mat and equipment Pilates in the Pilates studio. As such, there may be scope at some point in the near future, for me to resurrect my small group stretch/mobilise class idea at this new clinic location.

New Business Hours

Alongside the new clinic location there will be a tweak to my clinic days. From 8th November, my clinic days will be Tuesday, Wednesday and Thursday, and every second Saturday. There will be the addition of a late morning appointment on Tuesdays and Thursdays, no more 5:30pm appointment on Wednesdays, and the increase from four to five appointments available on Saturdays. Full details will be available on my website in due course.

Best wishes,


Clinic News

Dear all,

I hope this communication finds you well and warm. With the cold weather, annual stiff neck season is in full swing. I for one am currently VERY attached to my wheat bag to maintain my neck in good working order!

REMINDER – Fee Increase

Please remember that appointment fees have increased as of 1st July. If you are someone who still likes to pay with old fashioned cash, I will be happy to relieve you of some coins!  60-minute appointments are now $92 and $82 for standard and concession appointments, respectively. 90- minute appointments are now $130.

Veronica Leave Dates

Please note, I am taking a much needed break from 8th – 15th July inclusive. I will not be using my work phone or checking my work email during this time.

New Clinic Location

After nearly 12 years operating at my current location, the landlord has rather unexpectedly decided he would like me to vacate his back room. Therefore, I am giving advance notice that the clinic will be moving to a new location in the near future. As a result, my proposed new stretch/mobilise class idea has been paused. Thank you to the clients who participated in the 4-week stretch/mobilise pilot program through June. The feedback was positive and all round, it was a useful exercise regarding the content and logistics of running such a class.

Best wishes,


Clinic News

Dear clients,

Just a quick email to say Big Brother has infiltrated the clinic! Please note the following new requirements when attending your appointments…

QR code Check-in – Unless you DON’T own a smartphone, you will be required to check in by scanning the clinic QR code (sitting on my desk). Apparently, this can be done either just with your phone camera or via the “My SA Gov” app.

Masks – Mask wearing is now mandatory in all healthcare settings, except in some special circumstances such as where wearing one with interfere with treatment. I do not require you to wear one when you are face down on the treatment table as I think this is a breathing risk.

On a brighter note, if you would like to purchase a massage voucher as a Christmas present, please email or let me know during your appointment, no later than 5pm Monday 21st December.



Clinic News

Dear clients,

Here it is! The big reveal on my holiday season business hours. Some of you have been keen as mustard asking. However, I have a rule that you can’t use the ‘C’ word until it is November!

Christmas/New Year Period Business Hours

Thurs 24th – Mon 28th Dec – CLOSED

Tues 29th & Wed 30th Dec – OPEN

Thurs 31st Dec & Fri 1st Jan – CLOSED

Saturday Clinic Dates: January – June 2021

For those of you who are Saturday appointment people, please see below for my Saturday clinics for the first half of next year…

January – 2nd, 16th, 30th      

February – 13th, 27th           

March – 13th, 27th

April – 10th, 24th                   

May – 8th, 22nd                      

June – 5th, 19th

Concession Discount Changes

As of January 1st, 2021, there will be changes to the $10 concession discount eligibility criteria. From this date, retirees and full-time tertiary students will no longer be eligible for the discount. Those who will be eligible are as follows…

Performing artists/performing arts makers (i.e. dancers/actors/musicians/singers etc whose primary occupation is as a performing artist.)

People receiving the following Centrelink payments;

Aged Pension,

JobSeeker Payment,

Disability Support Pension,

Carer Payment,

Parenting Payment.

If you fall into one of these categories, please provide a photo/screen capture of your most recent Centrelink income statement at your first 2021 appointment. If you do not fall into these categories, but are a low income earner, please feel free to discuss your eligibility for the concession discount with me.

Free Balance Assessment

Lastly, I am considering resurrecting my “Dance-based balance class” idea. If you are curious to see how good your balance is, according to the Fullarton Advanced Balance (FAB) Scale 10, you may like to volunteer. Ten people should do it. You need to be available for 1-1.5 hours on either 14th December (afternoon), 15th December (morning) or 18th December (morning). Please email me if you are interested in this opportunity.



Clinic News

Dear clients,

There is light at the end of the tunnel! I mean the Winter tunnel, that is. Blossom is evident, the birds are amorous, and the days are longer. Despite the freezing weather, I don’t think I have had quite so many tight necks presenting for treatment this year. Maybe secretly you have all been doing my neck release movement sequence from the video on the SA Chair-based Dance Facebook page! However, I have been very busy with both the clinic and my dance classes. As such, a rethink of work/life balance is required. This will enable me to continue to provide optimal service and enjoy providing it too!

Appointment changes

Effective immediately, the last appointment on a Wednesday will be at 6pm (excepting those 6:45pm appointments that have already been booked). A 6:45pm appointment will still be available every second Friday (i.e. the Friday before non-clinic Saturdays).

Effective immediately, 90-minute appointments will no longer be available on Saturdays (excepting those that have already been booked).

I am adding an “as needed” 60-minute appointment to my Saturday clinic. This is an “emergency” appointment and not one that can be booked months in advance on a reoccurring basis.

REMINDER – Cancellation policy regarding client illness/COVID-19

If you wake up unwell with the sniffles on the day of your appointment (or with any of the other possible symptoms of cold/flu/COVID-19), please cancel your appointment by phone call. You will not be charged a short-notice cancellation fee if you are cancelling for this reason.

Also, please cancel your appointment if you cohabitate with, or have been in close physical contact with someone who is undergoing COVID-19 self-isolation, while awaiting test results. It would be preferable for everyone, if I can avoid having to reschedule client appointments and cancel dance classes in the event of me having caught a client’s cold, and then having to self-isolate while awaiting my test results.

Yours in continuing good health!



Clinic News

Dear clients,

Just a quick communication to inform you about a change to my appointment cancellation policy. As you are aware, the current policy requires cancellation by phone call or text message no later than 9am the day before your appointment, or you may incur a short-notice cancellation fee of 50% of the scheduled fee.

Something is not working with my work phone, regarding receiving text messages promptly after I turn it on in the morning. I don’t want to assume a client has not adhered to the cancellation policy because a text sent the previous night has not come up on my phone until 9:30am the next day (or later sometimes!). Therefore, from now on, please cancel your appointments no later than 9am the day before your appointment, by phone call. All good if I don’t answer. At least there will be a time coded voice message for me to retrieve.

Lastly, I will take this opportunity to tell you all about a couple of videos I made and posted on the new(ish) SA chair-based dance Facebook page. These videos are neck and upper back release movement sequences. They are good for most necks and upper backs (not just chair dancers), and especially now that the annual Winter stiff neck outbreak has started. If you are finding your neck and upper back are a bit more stuck with the colder weather, you might like to have a look and try these movement sequences. They are in the video section of the page, if you don’t want to scroll down through all the posts (not that there are that many really). Here is the link…



Clinic News

Dear everyone,

I hope this communication finds you as well as can be in these weird times. The clinic has continued operating through the peak of Adelaide’s COVID-19 period, albeit with ramped up infection control protocols. However, I am aching to get back to teaching my dance classes. Hopefully, that is not too far off.

COVID-19 Prevention

We seem to be doing well here in SA. However, for the foreseeable future I will be continuing with the additional infection control protocols that were implemented at the start of our SA COVID-19 period. I imagine it will help prevent a hideous flu season like we had last year, as well. Full details of my COVID-19 prevention strategy are on my website.

July-December 2020 Saturday Clinic Dates

For those of you who are super organised and like to book your appointments well in advance (full marks for engaging in preventative healthcare!!), here are my Saturday clinic dates for the rest of 2020. I will also put these on my website.

July                  11th & 25th

August             8th & 22nd

September        5th & 19th

October             3rd, 17th & 31st

November        14th & 28th

December        12th

If you would like to book appointments on these Saturdays or on any other clinic days to the end of the year, please email me your requested dates and appointment times. With the extra cleaning between clients (in addition to the usual towel changing, payment processing and client note writing), currently there is no time at the end of appointments for organising multiple future appointments.

Please remember the appointment cancellation policy requires cancellation no later than 9am the day before the scheduled appointment, by phone call or text message. However, more notice is preferable as this maximise my chances of filling the appointment. If you call/text the night before your appointment, most likely I will not reply until the following morning, as my work phone is switched off in the evenings (as it is on Sundays and non-clinic Saturdays). Having said that, if you wake up unwell on the day of your appointment, please cancel. You will not be charged a short-notice cancellation fee for that.

Best wishes,


Clinic News

Dear everyone,

Happy New Year and New Decade! If you are a new year’s resolution person, I hope your resolutions are holding. Apologies but this communication is a bit dry, as it revolves around clinic operation matters.

Fee Increase

The saying reads, “Nothing in life is certain except death and taxes!” However, it should probably include fee increases too. I appreciate that no one likes fee increases, however, my last fee increase was in March 2017. Since then many of my running costs have increased including my rent, insurance, website fee, practice management software subscription and towel laundering service. My research of fees charged by remedial massage therapists in the city and eastern suburbs reveals a range of $90-$105 for 60 minute appointments. For a physiotherapy informed massage service, my fees are still at the less dear end of the spectrum.

The fee for all massage appointments will increase by $5. This fee change is effective as of 9th March 2020 (effective immediately for new clients). I will retain the $10 discount on 60 minute appointments for valid concession holders (further information is available on my website).

Other Operational Matters…

 The trial of ‘no day before appointment reminder texts’ has been 99.9% successful. Most clients are receiving the appointment confirmation email (which is sent on Friday, the week before your appointment), or managing fine without any appointment reminders. Therefore, I will be retaining this system for the foreseeable future.

Please remember the appointment cancellation policy requires cancellation no later than 9am the day before the scheduled appointment, by phone call or text message. However, more notice is preferable as this maximise my chances of filling the appointment. If you call/text the night before your appointment, most likely I will not reply until the following morning, as my work phone is switched off in the evenings (as it is on Sundays and non-clinic Saturdays).

Lastly, my Saturday clinic dates for the first half of the year are on my website. It is every second(ish) Saturday. On Fridays before a Saturday clinic there will no 6:45pm appointment. Please know that you may book multiple appointments in advance to ensure you secure appointments on the days, times and appointment intervals that suit you.

Best wishes,



Clinic News

Dear clients,

Now that it is November we are allowed to use the ‘C’ word…

Festive Season Clinic Hours

22nd – 26th Dec                   CLOSED

Fri 27th & Sat 28th Dec     OPEN

29th Dec – 2nd Jan               CLOSED

Fri 3rd & Sat 4th Jan          OPEN

Normal clinic hours will resume on Tuesday 7th January. Having said that…

Saturday Clinic

The experiment with offering appointments only every third Saturday has not been quite the resounding success I had hoped for – not in terms of client or therapist satisfaction. Therefore, next year I will trial offering appointments on every second-ish Saturday (working around various public holidays etc). Specific Saturday dates will be communicated soon.

Spring Promotional Offer – 1 month left!

Please remember that if you refer someone for a massage and they have their initial consultation appointment with me before 30th November 2019, your friend will pay $80 instead of the regular $90 fee, and you will receive your next 60 minute massage for $10 off your regular fee (i.e. for $75 or $65 for concession holders). This offer is limited to two new clients per one current client.

Best wishes,


Clinic News

To my dear clients,

I have one open daffodil in my garden, but I am taking that as a sign that Spring is imminent and that it will begin to get warmer soon! To celebrate my optimism and to kick off the Spring cleaning I have a promotional offer for you and your mates.

$10 off your next 60 minute massage!

If you refer a friend for a massage and they have their initial consultation appointment with me in September, October or November 2019, your friend will pay $80 instead of the regular $90 fee, and you will receive your next 60 minute massage for $10 off your regular fee (i.e. for $75 or $65 for concession holders). This offer is limited to two new clients per one current client.

Changes To Appointment Reminder Texts

In the last year or so I feel there has been an increase in clients only remembering their appointment when they receive my day-before text message reminder. It is a busy, stimuli dense world we all now inhabit, and I can appreciate the chances of forgetting things has probably increased. However, it is challenging to fill appointments without a few days cancellation notice, and while I have a short-notice cancellation fee policy, I prefer not to have to invoke this (although I do still also have to earn an income). Therefore, for the rest of this year, I am going to cease day-before text message reminders and trial using Cliniko to send emailed appointment reminders in the week before your scheduled appointment. Hopefully, you all check your junk email box regularly. I cannot guarantee the reminder email will not end up there. If I have sent you a hard copy of this communication then you will not receive emailed appointment reminders as I do not have your email address on record.

New Treatment R & D – Volunteers Required

I am designing a new stretch/mobilisation treatment. It is a mixture of guided self-massage and mobilisation exercises, and hands on assisted stretching and dry massage. It will be performed on mats on the floor and draw on mat Pilates techniques, Traditional Thai Massage, and use various pieces of small equipment (foam rollers, massage balls, stretchy therabands etc). This will be a semi-tailored treatment. At this stage I think it will be most appropriate for clients with stiff/tight mid to lower backs, glutes/hips and leg muscles. It is not appropriate for anyone with an acute injury or a subacute injury that can be aggravated easily. I am looking for some clients to assist the fine tuning of the treatment, probably in October and November. It is free of charge, but you need to be available Monday or Thursday afternoons/early evenings or possibly a Saturday or Sunday afternoon. A session will probably require 60 – 90 minutes of your time. Please email me if you are interested.